Frequently Asked Questions
Everything you need to know about your JOSEPH shopping experience.
What are your standard shipping times?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-5 business days and express options available for faster arrival.
How do I return an item?
You can return any unworn, unwashed items with original tags still attached within 28 days of purchase. Use our online portal to generate a prepaid return label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored silhouettes.
Do you offer international duties and taxes coverage?
For most destinations, we ship on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final price at checkout.
How do I care for my JOSEPH knitwear?
To maintain the quality of our luxury fabrics, we recommend professional dry cleaning or careful hand washing in cold water with a specialized wool detergent.